FAQs
 
 
» Program FAQ
Q: What is Nuqati?

A: It’s a loyalty program that rewards enrolled customers with points for using the bank’s products and services, for example Loans, Deposits, and Bill Payments. These points can then be redeemed to pay certain types of bills and avail yourself of various services, for example purchasing of flight tickets or booking hotels.

Q: How do I enroll to the program?

A: You must be registered for NBO SMS banking. If you are not registered, call the Call Center on 80077077. Once you have registered, click on enroll button on the homepage of the website and follow the screen’s instructions. You will need, Your National ID Card or Residency Card and you will be asked to create a password and provide your email address. You will then be a Nuqati member.

Q: How do I earn points?

A: Points are earned by availing yourself of various banking services such as using your Credit/ Debit Card, taking Loans, increasing Deposits, transferring your Salary, and transacting through Mobile or Internet Banking.

Q: How do I redeem my points?

A: First you need to login to your Nuqati account, Click on the redeem link and follow the screen’s instructions. After redemption you will receive an email to confirm your redemption details. If you do not receive this email within 30 minutes you should call the call center on 80077077.

Q: Is there any fees or cost associated with being a member of Nuqati program?

A: No

Q: How long is my Nuqati membership valid for?

A: It’s valid as long as you are an NBO customer.

Q: Can I use my NBO online username and password to access my Nuqati account?

A: No, at present this is not possible. However, in the near future it will be possible.

Q: Could joint account holders both earn points?

A: Yes both account holders can earn points which will be allocated to the joint account number.

Q: Can I redeem my points for the benefit of anyone I choose?

A: Yes.

Q: Can I redeem my points against part payment for flights, hotel bookings, etc.?

A: Part payments are only allowed against credit card and utility bills payments.

Q: Can I amend my redemptions?

A: In certain cases this is possible by clicking the ‘Manage Bookings’ button on the website. However amendments to credit card or utility bill payments are not allowed.

Q: Can I cancel my redemptions?

A: Cancellations can be made at any time but the associated points will not be refunded.

» Points Earn FAQ
Q: How can I earn points?

A: You can refer to the earn page on Nuqati portal.

» Points Redeem FAQ
Q: What can I do with my accrued points?

A: You can redeem your points for Flights, Hotels, Car rentals, Credit Card Payment and Utility Payment on Nuqati Portal and NBO Online (Mobile Banking and Internet Banking)

» Hotel Booking FAQ
Q: Can more than 2 adults stay in one room?

A: Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.

Q: Will our Children get free stay?

A: When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

Q: How do I know if my Booking with Hotel was successful?

A: We will send you an SMS and an Email confirmation with a Hotel Confirmation Voucher.

Q: Do I need to confirm my Booking with the Hotel?

A: No, you don’t. You can also contact the hotel directly if you prefer. However, it may take up to 12 hours for the booking to reflect at the hotel.

Q: What is the Check-In Time?

A: Typically, the hotel check–in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check–in time.

Q: Will Hotel hold my Booking is I am arriving late?

A: Since your reservation is guaranteed with Prepaid Voucher, the hotel is obliged to hold your room until 7 AM, the day after your planned arrival date.

Q: What is the cancellation fee for Hotel rooms’ cancellation?

A: the cancellation charges are levied by the hotel, also note NBO does not refund you on points redeemed.

Q: By when can I cancel my Hotel Booking?

A: It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your account and check it out on your Trips pages). Please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check–in. Also note NBO does not refund you on points redeemed.

Q: How do I modify the Hotel Booking?

A: Once the hotel booking redemption is completed on Nuqati Portal and you receive the hotel booking redemption confirmation on your registered email id, you cannot modify the hotel booking.

» Flight Booking FAQ
Q: Can Infant Tickets be booked?

A: Yes. Infants under 2 years of age can travel through Nuqati points. Make sure that the infant must be 24 months or below throughout the booked travel. If the infant is above 24 months during the return journey, the infant ticket will be cancelled which may cause booking of a separate ticket as per the child fare. Remember to carry valid age proof or birth proof documents of the infant. You can book no more than one infant per adult.

Q: What do I do if no Flight Results Shown / No Air Search results found / Your Request cannot be processed please try again later?

A: To eliminate the error, Clear your browser cache and temporary files and try the search again. If the error persists if could be due to either situation: we can’t find flights for the specified route or flights are not available on your specified date.

Q: How Can I enter my Frequent Flier Program (FFP) number while booking flight

A: We do not have an option of entering the Frequent Flyer number at the time of booking domestic flights. You can mention your frequent flyer number with the airlines directly at the time of check-in.

Q: I got a blank screen when I submitted the booking form, I got charged but never received an e-ticket confirmation?

A: We’re really sorry for the inconvenience. Please don’t worry. We’ll call you within four hours and complete this booking offline. We suggest you do not attempt booking again as you may end up getting charged twice. For any assistance, call us on 80077077. If abroad call +968 24770000 and we’ll help you to resolve this immediately.

Q: How do I get booking confirmation?

A: We will send you an email and SMS to your registered email and mobile number respectively.

Q: Do I need to confirm my booking before I fly?

A: No, you don’t. If you really want to, though, you can by contacting the airline directly.

Q: Can I get a Boarding pass?

A: No, you will need to simply show your e–ticket confirmation email and your e–ticket number at the check–in counter of the airline you booked for travel. The airline representative will issue your boarding pass at that time.

Q: Do I have to show my e-ticket confirmation voucher at check-in counter?

A: Yes, you do have to show your e-ticket confirmation voucher, please carry a print copy, it is important that you carry a print.

Q: Do I have to pay anything extra at the airport?

A: every airport has their set of charges and rules, therefore the charges depends on the airport you’re flying from.

Q: Do I have to Show ID proof at the time of check – in?

A: Yes. Your Photo id proof may be checked by airline authorities. It is strongly recommended that you carry a government-issued Photo id with you during your journey.

Q: I misspelled my name while booking, how I can correct it?

A: Allowing change of name requests entirely depends on the airline you’re booked with. You can call us if your airline allows a change of name requests. We can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.

Q: Can I book flights for friends and family using my account by points or cash?

A: Yes, provided you have all the details belonging to the passengers you want to book for. Provide the details when you’re asked to enter traveler details at the time of booking

Q: The flight I booked was cancelled by the airline, how do I get my points back?

A: You are entitled to a full refund if the airlines cancels the flight.We request you to cancel your booking online. Once you have done this, please call the call center on 80077077, if abroad call +968 24770000.

Q: What are cancellation and amendment charges?

A: Cancellation charges totally depend on the airline, sector, class of booking, and time of cancellation. You can check fare rules online, mentioned on the booking page for further details. Along with charges levied by airlines, Nuqati additionally charges AED. 200 per passenger, per sector.